Terms and Conditions

Jims Reel Shop standard terms & conditions

Please note we are a mail order and reel repair business and do not therefore have a retail showroom. We do not accept personal callers, accept in exceptional circumstances

Cancellation Policy

You have the right to cancel orders within seven days of order placement, or within seven days of recieving goods which ever is longer. If you cancel an order you will get a full refund.

Returns & Refunds

You may return unused and unopened goods for refund within seven days of item arrival. All items must be in original packaging with all accessories intact. Defective or damaged goods will be refunded if the buyer reports them within seven days. For all returns the buyer must let us know the reason prior to return. The buyer will be responsible for the safe return of goods. It is highly recommmended a trackable means of return is used. We will not be responsible for breakage or losses during the return shipping process. We will notify you by email once we recieve the return and have processed a return. We typically process orders within seven working days of recieving them.

Prices and payments

We accept payment in Pounds Sterling. Prices do not include postage and packaging, these are in addition. We DO NOT accept personal cheques or Postal Orders.

We accept payments through our integrated website by credit/debit card via the Worldpay secure payment system and Paypal.

We accept payment over the telephone 07523142760 by debit/credit card via the Worldpay secure payment system.

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Shipping

We use the Royal Mail for the bulk of our deliveries. The majority of orders placed before noon will be despatched same day. Only completed and fully paid for orders will be despatched. Orders placed on bank holidays and weekends will be despatched next working day. Certificates of postage are obtained from the Post Office.

We ship overseas for shipping pricing please enquire. The price for reel servicing does not include postage. We offer recorded delivery or special delivery.

Lost Orders

If your order is lost by the Royal Mail it is not classed as lost until the Royal Mail lost waiting time has passed. Currently the Royal Mail class a lost item as not delivered within fifteen working days, after the due delivery date has passed. Please ensure you supply your CORRECT delivery address

Contacting Customer services

Telephone: Telephone 07523142760

SMS messaging: To 07523142760

Email: james.partridge5@btopenworld.com

Please have your customer order number to hand.

 

Standard Reel Repair Terms and Conditions

We repair Abu-Garcia, Akios, Daiwa, Penn, Shimano and the older classic 1950-1990 Mitchell fishing reels, if we have the parts, or they are available from the respective manufacturers. Parts are not available for modern Mitchell reels.

2/ Reels will be returned using a choice of Royal Mail tracked services such as "recorded" or "Special delivery" next-day special delivery. To be paid for by the customer. Postage & packaging fees must be paid for before reels and parts orders are sent. Collect Plus courier is the only courier we use and will be used by mutual consent.

3/ Reel repair/service estimates will ONLY be given only if requested by the customer before work comences

4/ If you wish to retain your line/braid please remove from your reel(s) before posting or LET US KNOW

5/ We strip, degrease and ultrasonically clean a reel in order to inspect. If a customer decides against a repair the reel will only be returned to the customer, once a fee of £20.00 has been paid to cover the cleaning/handling/labour charges and the postage and packaging fee. This fee will be needed to be paid before release.  

6/ Parts are no longer available from Pure Fishing UK, the owners of the ABU, Mitchell and Penn brands.  So sometimes there is a wait of 4-10 weeks for parts delivery. We do keep an inventory of over 25,000 Abu, Mitchell and Penn parts. Parts ordered in will need to paid for up front.

7/ We have a large parts inventory to enable the repair and servicing of the French manufactured Mitchell models up to 1990 and the full range of ABU Ambassadeur reels. If we do not have the part in stock we will try and acquire it for servicing. It is impossible to keep every part in stock.

8/ All reels NOT PAID FOR WITHIN THIRTY DAYS will become the property of of Jim's Reel  Shop and will be disposed of how we see fit. 

9/  We accept payment over the telephone only by credit and debit card. NO CHEQUES or Postal Orders.

10/ NO GOODS or serviced reels will be released without payment in full